
As approved installers we guarantee our workmanship against fault or defect, we only use approved and tested chemicals and products from specialist providers that are suited to purpose.
We follow manufacturers guidance and adhere to "guarantee specification" where ever possible.
Any compromise to "guarantee specification" will be notified to the client in a clear and transparent manner and noted on any drawings or documentation produced in connection with guaranteed works.
Guarantee periods can vary for different treatments, the standard chemical treatment guarantee is for a period of twenty years.
CDM works (cavity drainage membrane) are in a different category restricted to five or ten year terms.
These are industry standards and also apply to insured guarantees.
This guarantee should be signed and dated by the providers, kept in a safe place and produced on request along with any other documentation.
Other documents should include a plan specifying areas and types of treatment, the products used, the date, and payments made by the client.
It is the responsibility of the client to continuously maintain the property, failure to observe due care can invalidate this guarantee.
Particular attention should be paid to roofs, rainwater goods, waste pipes, gullies and surface water, these being the usual cause of any problems.
The area of work should remain undamaged and without modification.
Any recommendations made by the contractor should be adhered to.
This guarantee is restricted to retreatment of the original area only and does not extend to any perceived consequential loss or damage.